Our Customer Service Policy

If you have any problems with your Cowgirl Cookie Co. order, please email us immediately and we’ll make it right.

We believe, Another M.O.

The Cowgirl Cookie Co. is committed to nothing less than delivering the finest quality foods, shipped in the most efficient manner possible, and handled with exquisite care. This is our promise and Modus Operandi (M.O. for short). We believe that not only must you receive the best in taste, but the best by way of our distinguished service.

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The Fine Print

We want your complete satisfaction on every order. If for any reason you are dissatisfied, please e-mail us at jill@cowgirlcookieco.com. Please include your order number, name, phone number, and a description of the concern. You will be contacted within 24 business hours to remedy the situation! We may replace the product, process a refund, or issue a credit – depending on the individual circumstances and at the good discretion of the company.

On another note, we are aware that there will be times when we will mess up. In those instances, we will honor your good business and remedy the situation. However, there might be occasion where we cannot take responsibility for delayed deliveries due heavy shipping schedules, incomplete delivery information, incorrect delivery information or any unfortunate or unforeseen Acts of God. Think of us like a pizza company trying to deliver a pie to your door. They need to know specifics like apartment numbers, department numbers, mail locations, and so on. We do too and appreciate all that good information when asked on the order page.

Please understand us, that in going back to our M.O. we are committed – so if it’s fixable, we’ll fix it. We promise.