At the Cowgirl Cookie Co., we use the United States Postal Service (USPS) to ensure your order arrives in a timely fashion and in good shape. We offer Priority Mail service as our standard shipping method, 1-3 BUSINESS DAYS. Shipping rates are determined at checkout.
Should you wish to use Priority Mail Express service, click the "Contact Us" link at the bottom of this page and we'll get you a quote.
Orders must be in by 10:00am PST to meet our production schedule and business hour deadlines on those days. If an order is sent after that cutoff time, it will be processed the next day and then sent out via the assigned method of shipping and within our production time frame, roughly 32 business hours from the time of order receipt. This allows us to bake and pack your goodies in time for USPS shipment time deadlines here in California. This policy stands for both levels of shipping service. Making that cutoff window with your order is critical in order for us to get your goodies baked (that same day where possible), packed, and shipped in good time. We are sticklers for quality and will only deliver the best to you.
For those wishing to have your Cowgirl Cookie Co. goodies sent to an international address, please contact us for shipping rate information by clicking the "Contact Us" link at the bottom of this page and we'll get you a quote.
Orders placed on Saturdays or Sunday will be processed for immediate shipment on the next business day, holidays excluded and then sent via your selected method of preferred shipment.
HOURS OF OPERATION
We are always open to accept orders. We operate traditional business hours and observe all major holidays.
OTHER IMPORTANT DETAILS
We ship all Cowgirl Cookie Co. parcels out of California via the United States Postal Service (USPS). All deliveries are made Monday through Saturday to most locations with Priority Mail service. Express Mail service deliveries are 365 days a year, holidays included (additional fees may apply). For Priority Rate, in addition to no delivery on Sunday, most holidays do not have deliveries either.
And here are some rules of thumb as to various dates of delivery and what you can typically expect as delivery dates can’t be guaranteed, only estimated. Depending on the day of the week you place your order, you can usually expect the following.
As an example, orders shipped on Fridays using Priority Mail service will generally arrive on either Monday or Tuesday of the following week. Using the same scenario but with Express Mail service, the parcel will arrive on Saturday, provided there is someone to receive the package as designated on each order. Keep in mind, should you be delivering to a commercial location, many offices and businesses are not open on weekends so the carrier would then attempt a second delivery, delivered during normal operational hours – namely the next business day being Monday even though delivery was attempted on the Saturday before.
- Priority Mail service estimates 1-3 business days for delivery and comes with delivery confirmation.
- Priority Mail Express service is guaranteed to arrive in 1-2 days from the time the parcel is shipped from our kitchens.
TIMING OF SHIPMENTS
It is our main goal to get your order to you as quickly as possible so to that end, all orders will be baked and shipped within 32 business hours (that’s roughly 4 working days) of receipt or before. There are days and times we are baking around the clock to fulfill an order so know that beyond anything, it will ship no more than 32 business hours from when it was placed. Orders which are classified as Express Mail will take priority but not to the detriment of getting other orders in the queue baked and shipped within their own rightful 32 business hour window. It just means that once it’s shipped, it will transit to you or your destination quicker if you chose the Express shipping service. Just because you select Express Mail service doesn’t mean it’s automatically shipping the next day. That would be our goal but we assure you it will ship within the 32 business hour time frame.
MULTIPLE SHIPMENT LOCATIONS
Lastly, should you have multiple items shipping to multiple destinations, shipping and handling will be charged for each delivery address designated. Please contact us to inquire about approaching an order with multiple destinations. Click the "Contact Us" link at the bottom of this page and we'll get you a quote.
Your order will be processed for immediate shipment within 32 business hours of receipt. Please note that when it comes to your cookies, they are only baked once we have your order. This degree of freshness and commitment to quality just is our way of making sure you really love your cookies! Our cookies have a 10-14 day shelf life due to the way they are packed, in our airtight tins.
Considering the busy holidays such as Thanksgiving, Christmas, Mother’s Day, Father’s Day, Easter and the like, important shipping cut-off days and times will be posted on our homepage for your gift planning needs.
SHIPPING CARRIER (USPS)
Most orders are shipped via the United States Postal Service (USPS). They deliver Monday through Saturday. Our packages are sent either Priority Mail or Priority Mail Express depending on the type of shipping you choose. Customers ask us why we don’t use other carriers at this time and simply stated, we want to get your cookies into your hands in 1-3* days time or less and with other carriers to get that same pricing structure, they must go by ground transportation which can take as long as 10 days on a truck. We don’t like delivering cookies that aren’t as fresh as fresh can be, so for now, we’ll stick with the good old fashioned postal mail system. In some cases we will use other carriers at customer request or when needing to ensure a gift arrives to it's unique location in good time.
Yes, the USPS delivers on Saturdays (residential and some commercial) but not on Sundays with Priority Mail Service. So if cookies are shipped on a Thursday, they typically will arrive on a Monday with the Priority Mail purchase simply because they do not deliver on Sundays… Sorry ‘bout that. We can’t promise though if you do order on a Thursday that they will arrive that quick every time. All orders, once paid and received will be shipped within 32 business hours, that’s technically 4 working days or less. So keep that in mind when planning your purchases and estimated date of arrivals.
PO BOXES & APO ADDRESSES
Yes, we do… Please be sure the address is exactly as it is supposed to be as we can’t be responsible for incorrect or misplaced letters or symbols. Get it right and we’ll get it right to you. Keep in mind however that many times, some of these locations are not ideal for the receipt of perishable goods. So perhaps we can recommend another trusted address where you can have someone accept the order on your behalf. We simply suggest this as with most post office boxes, or APO address situations, our parcels might sit outside or in extreme weather situations that would truly be harsh on the beauties packed inside. We do this in the name of getting everything to you in the best possible condition and try to avoid boxes where they might not be handled with great care.
Yes, we do that too because the USPS goes just about anywhere you want it to go – it’s why we use them. Considering this, it’s a bit pricey especially when the size of your order climbs in weight. We recognize that people all over the world want Cowgirl Cookie Co. cookies, so we oblige and gladly send them. It’s really up to you on how fast it gets there. Overnight of course is fastest but whoa’ nelly it’s pricey. If you can live with the Priority Mail option, your shipping fee starts at around $41.00. This parcel size is roughly either one 1-pound tin or one 2-pound tin of cookies. The more you ship, the pricier it gets obviously so please inquire with us and we will quote you a shipping rate to your specific international destination.
DATES WITH NO DELIVERY
So here’s the deal. With Priority Mail Service, the USPS does not deliver on the following dates because they are holidays, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Years Day and a few more. Just bank on the fact that if it’s a government holiday, they’re closed. Now, if Priority Mail Express Shipping is selected, they do delivery 365 days a year, holidays included (additional fees may apply). So if you want it on a special day such as Christmas, have it shipped via our Express Mail service.
Yes, you will receive an email shipment confirmation along with delivery confirmation tracking information from the Cowgirl Cookie Co. as soon as your order has been baked, packed, and shipped. This feature is great for those giving gifts to know exactly when and at what time your package was delivered to its rightful owner.
Within your shipment confirmation email, you will receive a delivery confirmation number dedicated specifically to your order. These numbers are updated on a nightly basis and you can track the status of your package at www.usps.com to get regular updates on its delivery status.
WARM WEATHER WARNING
Yes, we do ship goodies during the warm weather months… But there are a few guidelines to consider. Because many of our products are made with really good chocolate, it can get a little melty during warm weather months. This can typically start as early as May and lead well into October depending on delivery location. To this end, we recommend that upon receipt of your Cowgirl Cookie Co. cookies, that you simply place the tin (unopened) into the refrigerator for a couple hours to allow the chocolate to firm up and be less fragile. This is usually the best practice and customers tell us it works just perfectly.
LOST, STOLEN, DAMAGED PACKAGES
Unfortunately, we are not responsible for packages that are lost, stolen, or damaged in transit. Where we understand this is frustrating and unfortunate, we advise you to contact the carrier for resolution. Stolen parcels are a real problem and we recommend using a delivery address with a degree of security that ensures you'll receive the parcels you've ordered. Thank you kindly.